We are seeking a highly organized and customer-focused Reservation Executive to join our team. As a Reservation Executive, you will play a crucial role in managing room reservations, maximizing revenue, and ensuring exceptional guest satisfaction.
- Plan and coordinate room reservations to optimize occupancy and revenue
- Implement effective selling techniques and strategies to maximize room sales
- Prepare accurate forecasts, reports, and statistics on a timely basis
- Respond promptly to customer inquiries and resolve issues efficiently
- Maintain and update the corporate database with guest information and booking details
- Collaborate with other departments to ensure smooth operations and guest satisfaction
- Train and supervise reservation associates, delegating tasks as needed
- Ensure adherence to company policies regarding discounts and corporate rates
- Monitor and analyze market trends to adjust reservation strategies
- Assist in developing occupancy forecasts for annual budgets
- Handle VIP reservations and special requests with utmost care and attention
Qualifications
- Diploma in Tourism or Hospitality Management
- Minimum of 2 years of experience in a similar role within the hospitality industry
- Excellent verbal and written communication skills in English
- Proficiency in MS Excel, Word, and Power Point
- Strong knowledge of reservation systems and hotel management software
- Ability to work efficiently in a rapid-paced, dynamic environment
- Exceptional customer service skills with a focus on guest satisfaction
- Analytical mindset with strong attention to detail
- Ability to multitask and prioritize effectively
- Team player with excellent interpersonal skills
- Knowledge of additional languages is a plus
Additional Information
What’s in it for you:
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
📌 Reservation Executive (India)
🏢 IBIS STYLES
📍 India
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