Company Description Superfan.ng is an edtech learning platform focused on African languages and cultural knowledge. The platform offers a gamified, quiz-first app that explores African proverbs, traditions, rites of passage, festivals, folklore, and customs. Designed for Africans and the global diaspora, Superfan.ng aims to deepen cultural understanding through engaging, interactive content.

The company combines education and entertainment to create a contemporary, accessible way to learn and preserve African heritage. Team members contribute to a mission-driven product that celebrates and amplifies African cultures.

Role Description The Sales Engineer role at Superfan.ng is a full-time, remote position responsible for bridging product capabilities with customer needs. Day-to-day, the Sales Engineer collaborates with the sales team to support discovery calls, deliver product demos, and translate technical features into clear value propositions for prospective customers and partners. This role provides pre-sales and post-sales technical guidance, helps configure solutions and integrations, and assists with troubleshooting to ensure a smooth onboarding and adoption experience.

The Sales

Engineer works closely with product and engineering teams to relay customer feedback, refine solution offerings, and contribute to documentation and knowledge bases. The position requires proactive communication, structured follow-up with leads,



and the ability to support customers across different time zones.

Qualifications

- Strong Sales Engineering skills, including solution design, technical presentations, and the ability to map product features to customer requirements.
- Experience with Technical Support and troubleshooting, with a focus on resolving issues efficiently and documenting common solutions.
- Effective Communication skills, including clear written and verbal communication, active listening, and the ability to explain technical concepts to non-technical audiences.
- Proven Sales capabilities, such as lead qualification, demo support, and collaboration with account managers to close opportunities.
- Customer Service skills with a customer-centric mindset, responsiveness, and a commitment to building long-term relationships.
- Familiarity with SaaS products, APIs, and basic integration concepts; comfort working with CRM and support tools.
- Ability to work independently in a remote environment, manage multiple priorities, and coordinate with distributed teams.
- Interest in edtech, language learning, or African cultures is highly beneficial; prior experience in startups or fast-paced environments is a plus.
- Relevant degree or equivalent practical experience in engineering, computer science, information systems, or a related field.

📌 Sales Engineer (India)
🏢 Superfan NG
📍 India