Project Manager — Client Implementations & Service DeliveryLocation: Remote (India) | Type: Full-time

About Universal Background ScreeningUniversal Background Screening provides industry-leading people insights to safety-sensitive organizations through best-in-class background screening, drug testing, occupational health, and verification services. We are consistently ranked as an industry leader for quality and service delivery, reflecting our commitment to accuracy, compliance, and client support. Learn more at www.universalbackground.com.

Job SummaryThe Project Manager owns background screening and service delivery projects from initiation through completion — client program implementations, service rollouts, and cross-functional process improvements. You'll coordinate work across internal operations, technology, and compliance teams as well as external partners and vendors, keeping projects on schedule, surfacing risks early, and keeping clients informed throughout. This role suits someone who is highly organized, communicates clearly, and holds a high bar for accuracy in a compliance-driven environment.

You'll work as part of our India team collaborating daily with US-based colleagues and clients, so meaningful working-hours overlap with US time zones is required.

Key ResponsibilitiesProject Delivery

- Lead client implementation and service delivery projects end to end: scope, plan, schedule, and track through completion
- Coordinate tasks and dependencies across internal teams (operations, technology, compliance) and external partners and vendors
- Manage project schedules and milestones; identify risks and issues early and drive them to resolution
- Prioritize and sequence work across concurrent projects to keep deliverables on time

Quality & Compliance

- Ensure quality review and compliance checkpoints are completed to standard before client delivery
- Validate that service configurations — screening packages, drug testing, verification workflows — match documented client requirements




- Maintain accurate project documentation: requirements, decisions, status, and outcomes

Client & Stakeholder Communication

- Serve as the primary project point of contact for clients during implementations
- Provide regular, clear status updates to clients and internal stakeholders
- Set expectations proactively and escalate appropriately when timelines or scope are at risk

Continuous Improvement

- Identify workflow inefficiencies and recommend process improvements
- Contribute to playbooks and templates that make future implementations faster and more consistent

Required Qualifications
- 5+ years of project management experience, including client-facing project delivery
- Proven ability to manage multiple concurrent projects across cross-functional teams and external vendors
- Robust planning, scheduling, and risk management fundamentals
- Excellent written and verbal English communication skills, with a track record of effective remote collaboration
- Ability to maintain consistent working-hours overlap with US time zones for client and stakeholder meetings
- High attention to detail and accuracy — comfort operating in a compliance-driven environment
- Proficiency with project management tools (e.g., Jira, Asana, Monday.com, or MS Project) and standard office software
- Bachelor's degree in Business, Project Management, Operations, or a related field, or equivalent professional experience

Preferred Qualifications
- Experience in background screening, compliance services, HR services, or another safety-sensitive or regulated industry
- PMP, CAPM, or comparable project management certification
- Experience with client onboarding or implementation programs in a B2B services environment

Additional Requirements
- Selected candidates will be required to pass a comprehensive background check

Universal Background is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable law.

📌 Project Manager (India)
🏢 Universal Background Screening
📍 India