Project Role : Program/Project Management Lead

Project Role Description : Manage overall delivery of a program or project to achieve business outcomes. Define project scope and monitor execution of deliverables. Communicate across multiple stakeholders to manage expectations, issues and outcomes.

Must have skills : Network Infrastructures

Good to have skills : NA

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary

As a Program or Project Management Lead, a typical day involves overseeing the comprehensive delivery of programs or projects to ensure alignment with business objectives. This role requires defining the scope of projects clearly and continuously monitoring the progress of deliverables to maintain quality and timeliness. The position demands active communication with various stakeholders to manage expectations, address challenges, and ensure successful outcomes.

The lead coordinates efforts across different teams and departments, ensuring that all aspects of the program or project are progressing smoothly and any issues are promptly resolved to keep the initiative on track. HPE Aruba Switching, and Aruba Wireless, Aruba Central, and ClearPass Policy Manager (CPPM) / NAC Management.

Roles & Responsibilities:

Provide operational support for LAN, WAN, and WLAN in a 24x7x365 Operations Center.

Monitor and troubleshoot LAN, WAN, and WLAN issues across a global enterprise network spanning multiple geographies.

Handle Major Incident Management (MIM) activities.





Troubleshoot and resolve issues related to wired and wireless LAN infrastructure.

Coordinate with hardware vendors and ISPs to resolve operational issues.

Support core network services such as DNS, DHCP, and AAA (RADIUS).

Perform network device IOS/Firmware upgrades and maintenance activities. Strong hands-on experience with enterprise-level network configuration and troubleshooting.

Comprehensive understanding of Layer 2 and Layer 3 networking protocols.

Strong knowledge of switching technologies and troubleshooting methodologies.

Good understanding of routing concepts including Static, Default, and Dynamic Routing Protocols.

Solid understanding of TCP/IP and the OSI Model.

Good knowledge of DNS, DHCP, and RADIUS authentication.

Hands-on experience with Layer 2 technologies including MAC, ARP, LACP, STP, VRRP, HSRP, and VLANs.

Strong knowledge of Aruba Wireless technologies (Aruba Certification preferred).

Hands-on experience with HPE Aruba Switching and Routing solutions.

Valuable understanding of Incident, Problem, and Change Management processes (ITIL).

- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.




- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Lead the planning and execution phases to ensure project milestones are met within scope and budget.
- Facilitate effective communication channels among stakeholders to promote transparency and alignment.
- Mentor and support junior team members to foster professional growth and enhance team capabilities.

Professional & Technical Skills: Work as part of a highly skilled Support Services team to deliver exceptional Level 3 (L3) Network Support to customers. Advance issue troubleshooting skills
- Must To Have Skills: Proficiency in Network Infrastructures.
- Strong knowledge of network design, implementation, and troubleshooting techniques.
- Experience in managing complex network environments and infrastructure projects.
- Ability to analyze network performance and optimize for efficiency and reliability.
- Familiarity with network security principles and best practices.
- Skilled in coordinating cross-functional teams to deliver integrated network solutions.

Additional Information Strong focus on service delivery, operational excellence, and quality of work.
- The candidate should have minimum 5 years of experience in Network Infrastructures.
- This position is based at our Gurugram office.
- A 15 years full time education is required.

BE/B.Tech/MCA or equivalent qualification. CCNA/CCNP Certification (Preferred).

Aruba Certification (Preferred).

📌 Program/Project Management Lead (Gurugram)
🏢 Accenture in India
📍 Gurugram