NSO Head - Operations (New Site Operations)

Location: Noida / Delhi NCR (Pan-India Travel)

Experience: 10+ Years

Department: Operations

Industry: Hospitality | Hotels | Co-living | Student Accommodation | Serviced Apartments

Qualification: Bachelor's Degree in Hotel Management or equivalent preferred

Reporting To: COO / SVP

About UniLiv

UNILIV is a technology-enabled hospitality and co-living platform redefining the student and young professional accommodation experience through professionally managed living spaces.

As we continue to expand our property portfolio across multiple markets, we are looking for a seasoned Head - New Site Operations (NSO) to spearhead property launches, operational excellence and large-scale expansion initiatives.

About Role

This is a strategic leadership position with end-to-end ownership of new property launches, from project handover and pre-opening planning to operational stabilisation and revenue readiness.

The incumbent will drive operational preparedness across multiple locations, establish robust operating frameworks, build high-performing teams and ensure that every new property is launched within defined timelines, approved budgets and UNILIV's service quality standards.

We are looking for a leader who combines strategic vision with strong ground-level execution and can translate expansion plans into fully functional, commercially viable hospitality operations.

Key Responsibilities

1. New Property Launch & Pre-Opening Operations

- Lead end-to-end operational planning, mobilisation and commissioning of new properties.
- Develop comprehensive pre-opening strategies, launch roadmaps, milestones and readiness frameworks.
- Drive seamless transitions from project completion and handover to fully operational properties.
- Oversee pre-opening inspections, infrastructure readiness, snag closure and operational audits.
- Ensure all properties are occupancy-ready within committed launch timelines.

2. Strategic Manpower Planning & Leadership

- Develop manpower budgets, organisational structures and deployment strategies for new properties.
- Partner with HR and Talent Acquisition to drive leadership and frontline hiring.
- Establish property-level reporting structures, performance accountability and operational ownership.
- Ensure structured induction, training, leadership alignment and SOP implementation before launch.




- Build and lead high-performing teams across multiple locations.

3. Vendor, Procurement & Infrastructure Management

- Drive vendor identification, evaluation, onboarding and performance management.
- Oversee procurement and availability of operational assets, equipment, supplies and consumables.
- Establish vendor governance frameworks, service-level agreements and cost-control mechanisms.
- Ensure readiness of housekeeping, security, maintenance, pest control and other outsourced services.

4. Operational Excellence & Service Delivery

- Design, standardise and implement operational SOPs across all newly launched properties.
- Establish operational benchmarks for housekeeping, maintenance, front office and resident experience.
- Drive service quality, operational consistency and resident satisfaction.
- Conduct periodic operational reviews, audits and process improvement initiatives.
- Ensure adherence to internal policies, safety protocols and applicable statutory requirements.

5. Financial Planning & Cost Optimisation

- Develop and manage pre-opening operational budgets.
- Exercise financial discipline across manpower, procurement, vendor contracts and operating expenses.
- Monitor budget utilisation, identify cost efficiencies and minimise launch-related financial leakages.
- Establish asset management, inventory control and handover mechanisms.
- Ensure operational readiness without compromising cost efficiency or service standards.

6. Cross-Functional Leadership & Stakeholder Management

- Work closely with Projects, Engineering, HR, Finance, Procurement, Sales and Customer Experience teams.
- Establish clear ownership of launch dependencies, timelines and deliverables.
- Present periodic launch progress reports, risk assessments and operational readiness dashboards to senior management.
- Proactively identify execution bottlenecks and drive timely resolution.
- Act as the single point of operational accountability for new property launches.

What We Are Looking For/ Candidate Profile

- 10+ years of progressive experience in hospitality, hotel operations,



serviced apartments, co-living, student accommodation or related sectors.
- Demonstrated track record of successfully launching multiple properties, hotels or new business locations.
- Strong expertise in pre-opening operations, property commissioning and operational stabilisation.
- Experience managing multi-property or geographically distributed operations.
- Proven capability in large-scale manpower mobilisation, vendor governance and operational budgeting.
- Strong commercial acumen with an understanding of occupancy readiness, operational costs and revenue enablement.
- Exceptional leadership, execution, negotiation and stakeholder management capabilities.
- Ability to operate in a fast-paced, expansion-oriented business environment.
- Willingness to travel extensively across operational locations.

Preferred Background: Senior operations professionals from reputed hotel chains, hospitality groups, serviced apartment businesses, co-living platforms or large-scale accommodation operators.

Key Performance Indicators (KPIs)

- Launch Excellence: New property launches within committed timelines.
- Operational Readiness: Complete operational preparedness before occupancy.
- Manpower Mobilisation: Timely hiring, deployment and training.
- Financial Discipline: Adherence to approved pre-opening budgets.
- Operational Compliance: SOP adherence and property audit performance.
- Vendor Governance: Timely onboarding and service-level compliance.
- Resident Experience: Service quality and initial resident satisfaction.
- Execution Efficiency: Timely closure of cross-functional dependencies.

What This Opportunity?

- Opportunity to lead large-scale hospitality expansion initiatives.
- Direct involvement in strategic business expansion and new market launches.
- Ownership of critical operational functions with senior management visibility.
- Opportunity to build scalable operating systems, teams and processes.
- A leadership mandate within a rapidly evolving hospitality and co-living business.

Apply Now!

If you are an experienced hospitality leader with a strong track record in multi-property operations and new site launches, we would like to hear from you.

Share your updated resume at: [email protected]

Subject Line: Application - NSO Head - Operations (Recent Site Operations) | UniLiv

UNILIV | Building Better Living Experiences.

📌 NSO Head - Operations (New Site Operations) (Noida)
🏢 Uniliv
📍 Noida