Why this role existsbnbme manages holiday homes for property owners across Dubai, Riyadh and Munich. Owners stay with us because we earn their trust, through performance, transparency and how we handle problems.

This role protects that trust. You own owner retention and NPS. You run regular performance reviews, catch issues before they turn into churn, and close the loop on every concern an owner raises.

About bnbmebnbme Holiday Homes is a hospitality-first short-term rental company. We manage premium properties and build everything around guest experience, owner trust and operational discipline. Our operations hub is in Dehradun. This role is based there and reports into our Key Accounts function.

What success looks like

- Every property owner is met at least 4 times a year on Teams, with reviews that cover pricing strategy, performance and any open questions
- NPS scores trend upward, consistently
- Every issue raised in NPS surveys is resolved within the agreed time
- Owner churn stays below 2% a month
- You have a strong working understanding of pricing strategy per property, and of bnbme's terms and glossary

What you will own
- Owner churn. Spot owners at risk early and step in before they decide to leave.
- Performance reviews. Run one with every owner at least once a quarter,



covering pricing strategy, property performance and any open questions or concerns.
- The owner NPS process, end to end. Gather reviews, analyse the feedback, and personally drive resolution on every issue raised.
- Owner sentiment and performance data. Track it, and flag trends or risks early.
- AI in your daily work. Use AI tools to speed up review prep, find patterns across owner feedback, and improve how issues are tracked and resolved. Research alone does not count.

Who we are looking forRequired

- 3 to 5 years of key account management experience
- A solid commercial mindset. You understand pricing, performance and what matters to an owner's bottom line
- Strong communication skills. You are confident, clear, and able to hold a structured conversation with an owner about their numbers
- Real, hands-on use of AI tools beyond basic research, to work faster, spot patterns or solve real problems
- Strong Excel skills. You are comfortable building and maintaining trackers, analysing performance data and presenting it clearly

Bonus

- Experience in a revenue management or key accounts role at a holiday homes or short-term rental company

LocationDehradun, India.

📌 Key Account Executive, Owner Retention and NPS (Uttarakhand)
🏢 bnbme holiday homes by hoteliers
📍 Uttarakhand