Customer Success Manager (Hyderabad)

Customer Success Manager (Hyderabad)

10 Nov
|
Odore
|
Hyderabad

10 Nov

Odore

Hyderabad

About Odore Odore is the creator advocacy platform behind some of the world's largest beauty and consumer brands. We help brands build and run their own communities of creators and ambassadors, and turn them into content, reach and sales. Our platform uses AI to find, vet and activate creators, so our people focus on strategy and results. We are founder-led and a certified B Corp.

Why Odore Global brands from day one, real ownership early and high trust. We judge output, not hours online.

The role

You'll lead Odore in India. You'll own the India market day to day, be the partner brand teams rely on for campaign strategy, and lead a small in-market team that runs execution and community support. The role is hybrid, based in Hyderabad, and the team covers Monday to Friday, IST, on staggered shifts.

What you'll do

- Own a market or group of markets day to day for global beauty and consumer brands.
- Run brand coordination: brand calls, briefs and campaign strategy with brand and agency teams.
- Set up campaigns, missions, challenges and rewards in the Odore platform.
- Run market calls, write monthly reports and deliver a closing report for every campaign.




- Train the client's teams on the platform so they get the most out of it.
- Lead and coach your Customer Success Associate and Community Support Specialist, and keep every campaign compliant with local rules and client terms.

Who you are

- Founder mindset. If it's yours, it gets done without chasing.
- Hands-on at every level. A brand strategy call at ten, a campaign setup at eleven.
- Confident with brand teams. Explicit and credible in writing and on calls.
- Radically accountable. When it goes wrong, the client hears it from you, with the fix.
- Fast and future-facing. You re-plan in hours, and you already use AI to work faster

What you bring

4+ years in customer success or campaign operations, ideally in SaaS, martech, an agency or a brand. You're confident with brand teams, in writing and on calls. Influencer, affiliate or seeding experience, a good read on India's creator landscape and people leadership are a plus. You're based in Hyderabad and comfortable with a hybrid set-up.

Languages English and Hindi. Telugu or another regional language a plus.

📌 Customer Success Manager (Hyderabad)
🏢 Odore
📍 Hyderabad

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