Job Summary The selected candidates would assist the Operations Coordinator in handling inbound telephonic, email & social media-based queries of the company's clients (teachers & students), with the aim to resolve issues in conjunction with the technical team. Freshers are also welcome to apply.
Responsibilities and Duties
- Handling inbound in-situ, telephonic, e-mail & social media-based queries of the company's clients (teachers & students)
- Resolve issues in conjunction with the technical team.
- Cross-sell / up-sell to the company's existing clients (teachers), under the supervision of the Operations Coordinator.
- Maintain relevant databases and generate MIS as required for analysis.
Required Experience And Qualifications
- Excellent verbal and written communication skills in English.
- Good verbal communication skills in Hindi & Marathi.
- Ability to listen, empathize and analyze.
- Good problem-solving and 'people' skills.
- Enthusiasm to achieve the organization's goals.
- Ability to thoroughly understand the brand,
its product & services.
Benefits
- A fair chance at full employment, based upon performance during the internship.
- An opportunity to get hands-on exposure to operations and become a full-stack operations qualified.
- A highly collaborative, typical 'start-up' environment that pushes you to think beyond your boundries & keeps you on your toes.
- An open forum for the expression of ideas.
Job Opening
Careers Id
Post Applied For
- Select State --Andaman and Nicobar IslandsAndhra PradeshArunachal PradeshAssamBiharChandigarhChhattisgarhDadra and Nagar Haveli and Daman and DiuDelhiGoaGujaratHaryanaHimachal PradeshJammu and KashmirJharkhandKarnatakaKeralaLadakhLakshadweepMadhya PradeshMaharashtraManipurMeghalayaMizoramNagalandOdishaPuducherryPunjabRajasthanSikkimTamil NaduTelanganaTripuraUttar PradeshUttarakhandWest Bengal