Company Description ANR Business Consulting delivers smart, reliable offshore support that helps businesses scale faster and operate more efficiently. The company specializes in recruitment support, virtual assistants, accounting, digital marketing, and IT solutions for a wide range of clients. By combining skilled offshore talent with a client-first mindset, ANR Business Consulting enables organizations to reduce costs and improve productivity.

The company focuses on flexible, scalable business support so clients can concentrate on growth and strategic priorities. Team members join a service-oriented workplace that values quality, responsiveness, and long-term partnerships.

Role Description The Application Support Manager is a full-time, remote role responsible for overseeing the day-to-day support and maintenance of business-critical applications. This role manages an application support team, assigns and prioritizes support tickets, and ensures timely resolution of incidents and service requests.

The Application Support

Manager collaborates closely with technical support, IT, and business stakeholders to troubleshoot complex issues, identify root causes, and implement sustainable solutions. Daily responsibilities include monitoring application performance, coordinating upgrades and deployments with technical teams, maintaining documentation and knowledge bases, and continuously improving support processes and service levels. The role also involves analyzing support trends, reporting on key metrics,



and contributing to strategic decisions about application enhancements and user experience.

Qualifications

- Candidates should possess strong Application Support and Technical Support skills, including experience with incident management and user-facing issue resolution.
- Candidates should possess solid Analytical Skills and Troubleshooting abilities to investigate problems, perform root cause analysis, and recommend effective solutions.
- Candidates should possess Team Management experience, including coaching support staff, coordinating workloads, and fostering collaboration in a remote environment.
- Candidates should possess excellent communication skills, both written and verbal, to interact with stakeholders, document procedures, and convey technical information clearly.
- Candidates should possess experience with ticketing/ITSM tools (e.g., Jira, ServiceNow, or similar) and an understanding of ITIL or structured support methodologies.
- Candidates should possess strong organizational and time-management skills, with the ability to prioritize multiple issues and meet service-level commitments.
- Relevant experience in managing application support within IT, BPO, or consulting environments is beneficial; prior exposure to offshore or distributed teams is an advantage.
- A bachelor’s degree in Computer Science, Information Technology, Business, or a related field, or equivalent practical experience, is preferred.

📌 Application Support Manager (India)
🏢 ANR Business Consulting
📍 India