Associate Support Engineer – AI Platform
Experience: 1–2 years
Location: Hyderabad
Shift: Rotational, including US overlap
No of Opening: 2
Role:
Be the first responder for AXIOM customers and learn to support an enterprise AI platform, with structured training in Kubernetes, cloud, LLMs and AI governance.
What you will do?
- Triage incoming tickets: set severity, collect logs and reproduction steps, and route correctly.
- Resolve common issues using runbooks: SSO and access, Microsoft 365/Teams setup, document upload and basic RAG.
- Run basic Kubernetes health checks, reproduce issues in the lab, and escalate with clear case notes.
- Keep customers updated within SLA and help keep the knowledge base current.
What you will bring?
- B.E./B. Tech, MCA or equivalent in Computer Science, IT or a related field.
- Fundamentals in Linux, networking (DNS, HTTP, TLS), basic MongoDB queries and Python or Bash scripting.
- Exposure to Docker, Kubernetes or cloud, and curiosity about LLMs and GenAI.
- Transparent written English and a calm, customer-first attitude.
Additional Information
All your information will be kept confidential according to EEO guidelines.
📌 Associate Support Engineer – AI Platform (India)
🏢 Oteemo
📍 India
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