"Responsibilities:

As an Infra Tech Support Practitioner, you will be responsible for providing level one to level two technical support for infrastructure, systems, and applications in both production and development environments, working remotely and onsite.

You will act as the primary interface with users and clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.

You are expected to build knowledge and support the team while actively participating in problem-solving discussions.

Intermediate proficiency in Service Desk Management is required.




Develop a solid understanding of the operating models and processes to ensure consistent and reliable support delivery.
Execute clearly defined technical support tasks with attention to detail and quality to maintain service excellence.
Identify common issues and contribute to improving troubleshooting procedures to enhance team efficiency.
Collaborate effectively with team members to share knowledge and support collective problem resolution.
Maintain clear and professional communication with users and clients to foster positive service experiences."

📌 Information Technology Operations - Infra Tech Support Practitioner (India)
🏢 TRIGENT SOFTWARE PRIVATE
📍 India