We are looking for a customer-focused and enthusiastic BPO Executive to handle customer interactions, process requests, resolve queries, and provide excellent service. The ideal candidate should have good communication skills, a positive attitude, and the ability to work effectively in a target-driven environment.

Key Responsibilities
Handle customer queries through voice calls, email, chat, or other communication channels.
Provide accurate information about products, services, orders, accounts, or processes.
Resolve customer complaints and issues professionally and within defined timelines.
Follow company policies, Standard Operating Procedures (SOPs), and quality guidelines.
Maintain accurate customer records and update information in CRM systems.
Process customer requests, transactions, and service-related activities.
Achieve daily, weekly, and monthly productivity and quality targets.
Maintain high levels of customer satisfaction.
Escalate complex issues to the appropriate team or supervisor.
Follow defined scripts, processes, and compliance requirements where applicable.
Perform data entry and maintain proper documentation.
Participate in training, coaching, and team meetings.




Maintain confidentiality of customer and company information.
Work effectively as part of a team to achieve business goals.

Requirements
Bachelor’s degree or equivalent qualification in Any Discipline.
Freshers and candidates with 0–3 years of experience can apply.
Excellent verbal and written communication skills.
Valuable customer-handling and interpersonal skills.
Basic computer knowledge and familiarity with MS Office.
Good typing and data-entry skills.
Ability to listen carefully and understand customer requirements.
Strong problem-solving and decision-making skills.
Ability to work under pressure and meet targets.
Good time-management and multitasking abilities.
Willingness to work in rotational shifts/night shifts, if required.

Preferred Skills
Previous experience in BPO, Customer Service, Telecalling, Voice Process, or Back Office Operations.
Knowledge of CRM tools and ticketing systems.
Basic knowledge of email and chat support processes.
Ability to communicate in English and regional languages is an advantage.
Strong customer service orientation.
Positive attitude and willingness to learn.

📌 WE ARE HIRING BPO EXECUTIVES, Salem (India)
🏢 hr9693640
📍 India