Posted Date: 04 Nov 2026
Function/Business Area: Customer Service
Location: Hyderabad 1

Job Responsibilities
Establish and maintain the upkeep of service centers
Liaison with store manager and sales team for service operations
Ensure customer satisfaction to avoid escalation of issues
Motivate and manage team of service center and care center personnel
Responsible and accountable for service deliverables
Mentor and counsel engineers whenever necessary
Control the flow of incoming calls for in office support of services
Manage costs/expenses of service and care center within given guidelines
Ensure there is adequate amount of manpower to cater to all customer calls
Providing necessary skills/training to the team members based on needs and gaps




Ascertain care center personnel are working in sync to support walk-in customers
Encourage the team to enhance their performance levels by identifying gaps and needs

Education Requirement

Preferred: Diploma / B.E / B.Tech

Experience Requirement

6 - 10 years in After Sales Service

Skills & Competencies
Familiarity with the territory
Knowledge of device repair operations
Knowledge of product and market
Team management skills
Problem Solving skills
Customer focus
Understanding of business training requirements

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Location Map: Hyderabad 1

📌 Area Service Incharge A 87544063 Secunderabad (India)
🏢 Reliance Jio Infocomm
📍 India