– Business Manager (Operations)

Location: Guwahati, Assam

Job Purpose

To oversee and manage the day-to-day operations of multiple retail stores, ensuring smooth functioning, operational efficiency, customer satisfaction and adherence to company policies and standards.

Key Responsibilities
Oversee daily operations of all retail stores.
Ensure smooth store functioning and adherence to operational standards.
Monitor store performance and operational targets.
Manage inventory, stock movement, audits and reconciliation.
Ensure proper manpower planning, staff attendance and discipline.
Coordinate with Store Managers to address operational issues.
Monitor customer service standards and ensure timely resolution of complaints.
Coordinate with HO and other departments for operational requirements.
Ensure compliance with company policies,



processes and statutory requirements.
Conduct regular store visits and review operational performance.
Identify operational gaps and implement process improvements.

Candidate Profile
Graduate in any discipline; MBA will be an added advantage.
Minimum 5–8 years of experience of Handling retail store operations is mandatory.
Experience in handling multiple retail stores will be preferred.
Solid leadership, team management and problem-solving skills.
Positive communication, coordination and reporting skills.
Willingness to travel between stores in Guwahati.

Pay: ₹40,000.00 - ₹50,000.00 per month

Work Location: In person

📌 Business Manager Guwahati
🏢 SURYA BUSINESS
📍 Guwahati