Job Description

Key Responsibilities
Handle customer queries through Email, Live Chat, and VSoft CRM.
Respond to and resolve customer queries within 5 minutes, wherever possible, while ensuring accurate and satisfactory responses.
Provide prompt and accurate solutions to customer inquiries.
Coordinate with internal teams to resolve customer concerns.
Maintain accurate records of customer interactions and follow-ups.
Escalate complex or unresolved issues to the appropriate internal team.
Ensure timely follow-up and closure of customer requests.
Maintain a qualified and customer-centric approach.
Support day-to-day customer service operations.
Follow company policies, processes, and service standards.

Requirements

Requirements
B.Sc. Biotechnology
B.Sc. Biochemistry
M.Sc. Biotechnology
M.Sc. Biochemistry
DMLT
Freshers or candidates with up to 2 years of relevant experience.




Good problem-solving and interpersonal skills.
Customer-oriented attitude.
Willingness to learn CRM and support tools.
Age: 18–35 years.

Requirements
Requirements Bachelor's degree in Biology, Biotechnology, Biochemistry, or a related Life Sciences field.

DMLT candidates are also eligible.

Freshers or candidates with up to 1 year of experience in Business Development, Sales, or Marketing.

Strong verbal and written communication skills in English.

Basic knowledge of MS Office and ERP systems.

Strong interpersonal and client relationship management skills.

Good negotiation, presentation, and problem-solving skills.

Self-motivated, result-oriented, and willing to work in a quick-paced setting.

📌 Customer Support Executive Coimbatore (India)
🏢 AVMLabs Cloud
📍 India