:
Manage customer onboarding and franchise onboarding activities.
Coordinate with internal stakeholders to ensure compliance with processes and procedures.
Handle customer requests while meeting quality and SLA standards.
Support Customer Due Diligence (CDD) activities.
Provide customer training/support and prepare required communications.
Identify prospects for process improvement and automation.
Required Skills:
Experience in Customer Onboarding / Customer Service / Operations.
Exposure to Card/Payments industry preferred.
Experience in B2B Customer Service and Customer Due Diligence (CDD).
Experience with Salesforce or other case management tools.
Robust communication, problem-solving and stakeholder management skills.
Tableau knowledge is a plus.