Job Summary The Customer Care Executive will be responsible for handling customer queries, providing support over calls, maintaining customer relationships, and ensuring a positive customer experience. The candidate should have excellent communication skills and prior experience in customer service or calling profiles.
Key Responsibilities
Handle inbound and outbound customer calls professionally.
Resolve customer queries and provide accurate information.
Maintain customer records and update data in the system.
Follow up with customers as required.
Coordinate with internal teams for issue resolution.
Ensure customer satisfaction and service quality.
Maintain daily call reports and work records.
Required Skills
Excellent communication and interpersonal skills.
Customer service and relationship management.
Calling and follow-up skills.
Basic computer knowledge and data entry.
Problem-solving and complaint-handling abilities.
BPO/customer support experience preferred.
Qualification
Graduate in any discipline.
Experience Minimum 1 year of experience in Customer Service, Calling, BPO, or Customer Support profile.
Key Attributes
Positive attitude
Customer-centric approach
Positive listening skills
Team player
Ability to work in a target-oriented environment
Solid communication skills