Electronic Flight Report (EFR) Management
Own and manage the end-to-end EFR process across the Inflight Services function.
Monitor EFR submissions for completeness, accuracy, and timely closure.
Categorize, analyze, and track operational issues reported through EFRs.
Coordinate with relevant departments to ensure timely investigation and closure.
Analytics, MIS &
Reporting
Develop, maintain, and automate operational dashboards and MIS reports.
Generate daily, weekly, monthly, and ad hoc reports for IFS leadership.
Analyze operational performance data and identify trends, risks and opportunities.
Track department KPIs and prepare performance scorecards.
Governance &
Performance Monitoring
Monitor action item closures arising from audits, reviews, meetings and operational reports.
Maintain governance trackers and ensure adherence to timelines.
Business Reviews &
Leadership Support
Prepare presentations, business review packs, management reports and executive summaries.
Support annual planning, budgeting and strategic review exercises.
Process Improvement &
Automation
Identify prospects for process simplification, digitization and automation.
Participate in projects related to operational efficiency and continuous improvement.
Administration &
Coordination
Provide administrative support to IFS leadership.
Coordinate meetings, minutes and action trackers.
Maintain departmental records, trackers and documentation.
Stakeholder Management
Liaise with internal departments for data collection and action tracking.
Act as a central coordination point for operational reporting and analytics.
Key Deliverables
Timely EFR analysis and closure tracking;
Accurate MIS and dashboard reporting
KPI scorecards
Leadership presentations
Governance trackers
Process improvement initiatives
Administrative support to IFS leadership.