Digitide Solutions Limited is seeking a proactive Customer Relationship Executive to join our CLM Domestic BFSI – Manpower Back Office team. In this role you will be the primary point of contact for our financial services clients, handling inquiries, troubleshooting issues, and delivering accurate product information while ensuring high levels of customer satisfaction and compliance.
Responsibilities
Serve as first point of contact via phone, email, and chat for BFSI clients.
Accurately log and track all interactions in the CRM system.
Diagnose and resolve routine inquiries and service issues.
Escalate complex problems to appropriate internal teams.
Provide product and service information tailored to client needs.
Follow up on open tickets to ensure timely closure.
Identify prospects for upselling or cross‑selling within compliance guidelines.
Contribute to knowledge‑base articles and process improvements.
Meet or exceed defined service level agreements (SLAs) and quality metrics.
Participate in regular training and team meetings.
Qualifications
Minimum 1‑2 years experience in customer service or call centre, preferably BFSI.
Excellent verbal and written communication in English.
Solid problem‑solving and active‑listening skills.
Familiarity with CRM tools and ticketing systems.
Ability to handle high‑volume interactions while maintaining accuracy.
Basic understanding of banking, insurance, or financial services terminology.
Proficiency with MS Office and internet applications.
High school diploma required; bachelor's degree preferred.
Demonstrated ability to work independently and in a team.
Versatile schedule to cover shift rotations as needed.