We are hiring Customer Service Associates (Voice Process) located in Sector 62, Noida.
Eligibility & Requirements
Education: Graduates and Undergraduates are welcome to apply.
Experience: Minimum 6 months of on paper experience in any domain.
Communication: Excellent verbal communication, customer-handling, and problem-solving skills.
Technical Skills: Basic computer proficiency, working knowledge of MS Office, and a typing speed of at least 20 WPM with 80% accuracy.
Work Schedule: 5 days working with 2 days split rotational offs
Free Transport: Two-way transportation provided for a hassle-free commute
Salary & Financial Incentives Salary is structured based on your total experience, with an exclusive 20,000 Loyalty Bonus paid out after completing 6 months on the job.
6 to 12 Months Experience: 3.5 LPA CTC
12 to 23 Months Experience: 3.75 LPA CTC
24+ Months Experience: Up to 4.0 LPA CTC
Key Responsibilities
Respond to inbound customer enquiries using cloud-based tools to review accounts and research policies.
Deliver timely, accurate, and qualified customer service while documenting all actions in the database.
Turn around difficult customer interactions positively and escalate issues using the correct channels.
Maintain the required daily productivity and quality standards.
📌 Customer Service Associate Voice Process Noida
🏢 Red Hibiscus Info Solutions
📍 Noida
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