Key Responsibilities
Customer Interaction: Handle a high volume of inbound customer chats promptly, accurately, and professionally. [1, 2]
Multitasking: Manage 2 to 3 (or more) simultaneous chat sessions while maintaining quick response and resolution times. [1, 2]
Problem Solving: Analyze customer queries, troubleshoot technical or account issues, and guide users through company processes or policies. [1]
Documentation: Log all interactions, customer details, and resolution steps accurately into the CRM or ticketing system. [1]
Target Adherence: Meet key performance metrics, including Customer Satisfaction (CSAT), Quality Assurance (QA) scores, Average Handling Time (AHT), and First Contact Resolution (FCR)
📌 Chat Process Executive Hyderabad
🏢 Aamdhane
📍 Hyderabad
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