Job Summary To ensure smooth functioning of enterprise IT applications by providing effective support, resolving user issues, and maintaining system performance. The role also contributes to application enhancements and supports business processes within the paper manufacturing setting.

Key Responsibilities:

Application Support & Issue Resolution
Provide first and second-level support for SAP modules and other enterprise applications
Troubleshoot and resolve user-reported issues to minimize downtime
Escalate complex issues to development teams or external vendors

AI Data Modeling & Mining
Support data preparation and AI-driven modeling initiatives
Analyze data to derive actionable insights for automation and decision-making
Drive proactive improvements in key business processes

System Maintenance
Monitor application performance to ensure system stability and reliability
Perform routine maintenance including updates, patches, and backups
Ensure adherence to IT policies, standards, and compliance requirements

User Training & Documentation
Conduct user training sessions and provide ongoing support
Develop and maintain user manuals and knowledge base documentation
Document recurring issues and standard solutions





Change & Release Management
Assist in implementing system upgrades, enhancements, and current features
Coordinate testing, deployment, and rollout activities
Ensure adherence to change management processes

Collaboration & Communication
Act as a bridge between business users and technical teams
Translate business requirements into technical specifications
Communicate system updates, issues, and resolutions effectively

Continuous Improvement
Identify prospects for process and system improvements
Collaborate with cross-functional teams to enhance system efficiency and user experience

Skills & Knowledge

Technical / Functional
SAP and enterprise application support
Troubleshooting and system maintenance
Basic AI/data analysis understanding
System integration and change management
Documentation and reporting

Behavioral
Problem-solving and analytical thinking
Communication and stakeholder management
Collaboration and teamwork
Adaptability and ownership
Attention to detail

Qualifications & Experience
B.Tech / Bachelor’s in IT or related field
8–12 years of experience in SAP/application support

📌 Application Support Lead Kashipur
🏢 Naini Papers
📍 Kashipur