Maintains solid relationship with internal and external stake holders
Oversees Branch Infrastructure & IT infrastructure
Responsible for:
Customer service, cross sales & retention.
Local area marketing information &competitor; information sharing to ABM
Branch executive productivity in partnership with ABM/ ACM
Support in collection
Branch Operation Expenditure Management
Employee Engagement.
Branch Audit and compliance
Fraud Reporting, Resolution and Controls
Resolving customer problems in partnership with ABM / ACM
Disposal loss resolution and local support
Discipline and day-to-day workflow of the branch
Liasioning with local authorities on need basis
Briefing the employees on current sales goals and other employee related relevant information like incentives, recent policies and schemes etc.
Must Know : Recognises employees' achievements and encourage.
Partners with ABMs for marketing activities and events in the branch
Ensures compliance with all applicable laws and regulations