Role & responsibilities:

Business Line: Transaction Banking Asia Pacific

Department: Client Service Desk

Main Objectives & Purpose:

Position Objective:
Deliver a positive client experience and deepen client relationships through continuous client care, whilst being aligned to the banks objectives of ensuring efficiency and adhering to SOPs and controls.
Promote revenue growth / retention through proactive engagement and advocating client needs and requirements.

Roles and Responsibilities:
Primary point of contact to respond to clients request for information, service activities and problem resolution across a wide spectrum of TB products covering Cash Management, Loans, Deposits, FX, Accounts and the associated e-Banking channels and platforms.
The CSR is responsible for full and satisfactory resolution of all client requests. To achieve this, he/she will need to:




Closely coordinate with internal stakeholders to obtain the relevant information in order to provide a comprehensive response to a clients service request in a timely, accurate and client friendly manner.
Further, investigate and identify the underlying root cause where appropriate.
In addition, he/she may be required to perform additional tasks to support the business, such as:
Proactively reach out to the client in support of bank initiatives / events and handle communications that are highly sensitive or complex in nature.
Provide support and undertake ad hoc projects as assigned.
Contribute to business growth by cross selling bank products and services.

Technical:
Preferably knowledge of TB products (Cash Management, Trade, Loans, Deposits, FX, and e-Banking channels)
Experience in a client facing role
Comfortable with technology and MS office tools
Project and problem management
Proficient in written and spoken English

📌 Customer Service Representative Mumbai
🏢 BNP Paribas
📍 Mumbai