Field Tech Associate

Role Responsibilities:
Be a contributing member of the EUC Team providing support to End Users in a Client Setting
Work is guided by operational and project objectives and measured on SLAs, CSFs & KPIs aligned to the same.
Work on Day-to-Day Incident Resolution & Request Fulfilment aligned to ITIL Framework
Involved with IMAC (Install, Move, Add, Change) for Desktops, Laptops, Monitors, Printers and other IT Equipment and Peripherals as needed, between desks, floors or buildings as required.
Learn new and emerging technologies as needed, guided by business requirements.

Requirements and Preferences:
1 to 3 Years’ experience in End User Computing, IT Support, Asset Management needed.
Valuable troubleshooting skills in Windows,



Office, COTS & End User Hardware Support
Basic understanding of ITL Framework is a must.
Experience in using ITSM Tools like Service Now, Remedy etc.
Positive Communication Skills (Written & Spoken) in English
Ability to physically perform general office requirements.
Must be able to perform essential responsibilities with or without reasonable accommodations.
Willingness to work on rotational shifts 24x7.
Travel including overnight domestic may be required.

Experience Level

Mid Level

📌 Field Technical Support Associate Mumbai
🏢 NTT DATA Global Delivery Services
📍 Mumbai