We are seeking a proactive and customer-focused IT Support Specialist to provide onsite and remote technical support for end users. The ideal candidate will have hands-on experience in desktop support, incident management, asset management, hardware troubleshooting, and end-user experience management. The candidate should possess robust communication skills and a customer-first approach to delivering high-quality IT services.
Key Responsibilities
Service Management
Manage Incidents and Service Requests through ServiceNow or similar ITSM tools.
Ensure timely resolution of tickets while adhering to defined SLAs.
Maintain accurate documentation of incidents, requests, and resolutions.
📌 Support Engineer Secunderabad
🏢 TECEZE
📍 Secunderabad
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