IT Help Desk Engineer | Sophos Firewall MDR Support

Key Responsibilities
Provide IT Help Desk and technical support to the customer's IT setting.
Manage and administer Sophos Firewalls, including firewall rules, policies, VPNs and configurations.
Monitor Sophos Firewall alerts, notifications and security events.
Liaise between Sophos MDR, the customer's internal IT team and relevant stakeholders.
Ensure timely communication and escalation of MDR alerts and security incidents for appropriate response.
Coordinate incident tracking, follow-ups and resolution.
Provide server operations and administration support.
Manage and troubleshoot Active Directory (AD), user accounts, permissions and access.
Support ERP servers and business applications.
Troubleshoot server, network and application-related issues.
Handle tickets and service requests within agreed SLAs.
Maintain documentation of incidents,



firewall changes and support activities.
Provide after-hours support for critical firewall and server requests as agreed.

Key Requirement: Ability to coordinate effectively between Sophos MDR and the customer's internal IT team, ensuring timely communication, escalation and response to security incidents.

Qualifications

Mandatory Certifications Technical Skills
Sophos Firewall Certification.
Sophos EDR Certification.
Hands-on knowledge of Sophos Firewall and Sophos MDR.
Working knowledge of Windows Server administration.
Knowledge of Active Directory (AD) management.
Experience with ERP servers and applications.
Understanding of networking, VPNs, firewall policies and incident management.

📌 It Help Desk Engineer Sahibzada Ajit Singh Nagar
🏢 SafeAeon
📍 Sahibzada Ajit Singh Nagar