Requirements
Helpdesk Associate in Service Desk
Must be a Graduate.
Good communication skills with 6+ months of international calling experience
Valuable comprehension & writing skills
Must possess excellent customer handling skills
Should be comfortable to work in rotational shift with 24x7 support window
Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.
Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.
Positive troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.
Preferred candidate profile
Perks and perks
📌 Helpdesk Associate Delhi
🏢 NTT Data
📍 Delhi
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