The Help Desk Analyst is responsible for providing Level 1 and Level 2 support for QUICK and its internal employees, partners, and customers.

The Help Desk

Analyst is the initial point of contact for many IT, DevOps, or infrastructure related issues, and offers issue classification, timely resolution or transfer to the appropriate parties, status updates, and transparent and concise communication and documentation to end users.
Provide Level 1 and Level 2 support that includes: performing initial ticket or task intake, providing regular and timely status updates, and transferring service requests to other teams or workgroups when appropriate.
Assist in security, infrastructure, and general IT rollouts and implementation efforts




Contribute current technical information and best practices to the knowledge base
Participate in an on-call rotation to provide off-hours support to internal development teams and customers.
Bachelor's degree preferred
Previous experience in a Help Desk workplace supporting computer software and hardware, and working within a ticketing or incident management platform
Ability to manage multiple tasks with aggressive timelines
Highly organized with the ability to prioritize demand for self in a fast-paced workplace
Excellent customer service and communication skills
Strong written and verbal skills as well as problem solving skills

📌 Help Desk Analyst Hyderabad (India)
🏢 Verisk Careers | Verisk
📍 India