Key Responsibilities:-
Handle customer queries and concerns through email.
Compose transparent, skilled and grammatically correct email responses.
Respond to customer emails within the defined turnaround time (TAT).
Resolve customer issues by following company policies and procedures.
Maintain accurate records of customer interactions and follow-ups.
Coordinate with internal teams to resolve pending customer queries.
Ensure quality and productivity targets are met.
Maintain customer confidentiality and follow data protection guidelines.
Required Skills & Qualifications
Minimum 6 months of experience in an email or non-voice process.
Good written and verbal communication skills.
Basic knowledge of Microsoft Outlook and email handling.
Positive typing skills and attention to detail.
Ability to manage multiple emails and prioritize tasks.
Customer-focused approach and problem-solving skills.
Basic computer knowledge.
📌 Email Associate Gurugram
🏢 Career Crafterz
📍 Gurugram
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