Guest Delight International is a global hotel mystery audit and quality assurance company, founded in 2016. We work exclusively with hotels and serve more than 100 luxury hospitality brands across over 100 countries. Our mission is to help hotels deliver consistently exceptional guest experiences through rigorous audits, insightful analytics and robust operating standards.
About the Engagement
We are seeking distinguished Subject Matter Experts in hospitality to join us on a freelance, consultant basis for project-based engagements in brand standards and Standard Operating Procedures (SOPs). This is not a full time position. Consultants will be engaged on a project-by-project basis, working remotely with our team and our hotel clients.
Scope of Work
Develop and create brand standards and SOPs for hotel clients
Review, update and enhance existing brand standards and SOPs
Ensure the documentation is transparent, practical, consistent and aligned with the expectations of the hotel and its brand
Collaborate with the GDI team to deliver high-quality work within agreed timelines
Maintain the highest standards of professionalism, accuracy and confidentiality
Requirements
A minimum of 10 years of experience in the hospitality sector
Demonstrable experience in designing, creating and updating brand standards and SOPs
Excellent written English and a meticulous attention to detail
Ability to work independently, manage timelines and deliver project-based assignments remotely
Must be based in India
Engagement Terms
Freelance / contract consultant basis, project-based
Remote working arrangement
Remuneration to be discussed with shortlisted candidates
How to Apply
Kindly apply through LinkedIn Easy Apply with your updated profile or resume. Shortlisted candidates will be contacted by our team.
Only candidates based in India will be considered for this engagement.