Position Title: Collections Specialist

Job Family: OtC

Function: Finance

Scope of the job

Job purpose

Collections Specialist is responsible for accurate and timely managing of the

Collection Process. Close cooperation with key stakeholders in order to make E2E process smooth and effective.

Key responsibilities
Owns the Customer Ledger and is responsible for keeping it explicit and clear and meeting collection targets
Acts as a Business Partner to OpCos (e.g. Cash/ Pre Legal Collectors,

Sales, Customer Service,) in order to provide timely and accurate data and ensure effective collections
Work collaboratively with other HGSS teams (MDM and other Front and

Back Office teams) to ensure effective delivery of collection processes and that standards are being followed
Manage customer relationship accounts and ensure a high level of service is provided at all times
Handling incoming and outgoing calls with customers
Identifies held orders and takes appropriate actions to resolve them managing the credit limit exceeded process in accordance with credit policy
Support and contribute to the delivery and implementation of continuous improvement projects in collaboration with OpCo, HGSS and in line with Companys standards




Regularly updates the Team Leader about developments and progress of collections opportunities and issues
Drives own personal development in Finance specific skills and business knowledge of implementing his/her development plan
Ensures process controls, policies and compliance are adhered to and suggest any improvements as appropriate
Maintains complete and up to date process documentation
Business context

Reports to : Collections Team Leader

Key contacts (roles): Front and Back Office Teams, OpCo Finance & Non-Finance Teams, Customers
Position profile

Qualifications

Experience / skills required
Strong customer focus
Robust communicator
Negotiation skills
Influencing skills
Ability to deal with resistance
Understanding of end2end Order to Cash process
Business knowledge
Written and verbal communication skills
Experience in multi-national environment (incl. Shared Services

Centres)
Mind-set and Behaviours aligned with Company's Finance Behaviours
Strong demonstrated use of Excel, Word, and PowerPoint

Language(s): - Excellent written and verbal local language (C1/C2)
English B2 or better

📌 Otc Collections Specialist Hyderabad (India)
🏢 Careernet
📍 India