Coordinate daily security operations, manage access control systems, monitor security alarms, handle access requests and support incident response. Work closely with the building management team and the US-based Global Security Operations Center (GSOC).
Key responsibilities:
Monitor and manage access control systems (Lenel, Genetec, C-CURE); handle access requests, employee badging, and badge activation/deactivation
Monitor alarm systems and coordinate responses to security alerts
Support access control incidents and investigations; coordinate incident reporting, escalation, documentation and follow-up
Coordinate fire alarm testing, monitoring and response with the building management team
Coordinate with the US-based GSOC on operations, incidents, access requests and escalations, with explicit communication across time zones
Manage security tickets (Jira preferred) and keep accurate records of requests, actions and pending tasks
Prepare reports and trackers in Google Sheets and presentations in Google Slides
Use Slack for daily coordination and operational updates
Required skills and qualifications:
Working knowledge of access control systems such as Lenel, Genetec and C•CURE
Understanding of alarm monitoring and incident management procedures
Proficiency in Google Workspace (Sheets and Slides)
Robust verbal and written communication
Familiarity with Slack and ticketing workflows (Jira preferred)
Ability to coordinate fire alarm testing and emergency responses
Ability to work with a US-based GSOC and manage cross-time-zone communication
Strong coordination, problem-solving, documentation and follow-up skills
Key competencies: Attention to detail, incident response and escalation, time management, qualified communication, stakeholder coordination, confidentiality and data accuracy.