A Non-Voice Process Executive handles customer support, service requests, and back-office operations primarily through written or digital channels—such as email, live web chat, ticketing systems, and data entry—without talking on phone calls.
Key Responsibilities • Digital Communication: Respond to customer queries, complaints, and requests via email, web chat, or social media channels with proper grammar, spelling, and skilled etiquette.
Query &
Issue Resolution: Troubleshoot customer problems, analyze account details, and offer accurate, policy-compliant solutions within designated turnaround times (SLAs).
Data Processing &
Entry: Accurately update customer records, CRM databases, order logs, or transaction forms.
Multi-Chat / Queue Handling:



Manage multiple concurrent chat windows or ticket queues simultaneously while maintaining low response times.
Escalations &
Documentation: Log detailed notes of every interaction in the ticketing system and escalate complex or technical issues to specialized internal teams.
Quality &
Compliance: Meet daily/monthly targets for productivity, first-contact resolution (FCR), customer satisfaction (CSAT), and low error/deficiency rates.
Tamil candidates only
Chennai Candidates and Freshers only

Pay: ₹14,783.00 - ₹42,985.00 per month

Perks
Cell phone reimbursement
Food provided
Health insurance
Paid sick time

Education
Secondary(10th Pass) (Preferred)

Work Location: In person

📌 Non Voice Executive Chennai
🏢 Mediscan system
📍 Chennai