Job Summary

should have experience in end to end Order to Cash cycle
should have valuable experience in Cash application process as Team Manager

10+ yrs exp

Key Responsibilities

Work as a Team Manager in the Cash Applications team.

Key responsibilities would include :-
Lead a team of Cash Applications Analysts, SMEs and Team Leads for the assigned AR Portfolio.
Be the primary owner of team's performance and service levels
Identify and lead efforts to execute process improvements and transformation prospects
Be responsible to produce and manage daily and monthly SLA/KPI reports (performance and business metrics)
Be responsible to implement industry best OTC operational practises, identify tools and technology as applicable for the process
Lead internal and external goverance for team performance and process health
Be the process owner in Cash Applications team and provide guidance to overall team




Drive operational excellence and responsible for people and performance management

Skill Requirements

Good communication skills
Analytical & problem solving skills.
Able speak and coordinate with other functions inorder to resolve the issues on time
Prior Team handling and people management is mandatory
Managing customer experience
Stakeholder and change management

Must Have Skill

LTC- Billing / Invoice,LTC- Cash Apps

Positive to Have Skill

Other Requirements

Hands on experience in SAP(including invoicing, contracts, workflows)
Preferable: Zendesk, Seibel CRM
Experience in Workflow tools
Experience in MS Office
Experience in Visio (Creating process flows/Blue prints)

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