Direct Responsibilities
Ably support an expanding and maturing ServiceNow setting.
Working knowledge of Incident, Problem, Service Request, Change, Knowledge, Service Portal and CMDB.
Adheres to existing platform governance process for support and maintenance.
Day to day support and maintenance of the ServiceNow platform.
Build requested items and task using workflows/flow designer to manage process.
Resolve ITSM Production support issues in ServiceNow.
Create and configure Business Rules, UI Polices, UI Actions, Client Scripts and ACL's
Create and configure Notifications, UI Pages, UI Macros, Script Includes and Formatters
Create reports and dashboards as needed.
Contributing Responsibilities
Training, Mentoring and Coaching user community on the Use of ServiceNow.
Monitor Health, usage and overall compliance of ServiceNow and its applications
Technical & Behavioral Competencies
Positive Knowledge and experience of the Service Now Solution and applications,
Ability to anticipate business/strategic evolution.
Ability to manage/facilitate a meeting, seminar, committee, training.
Specific Qualifications:
5+ years of experience as a ServiceNow Administrator.
Certified System Administrator (CSA) Recommended
Skills Referential (Required knowledge, skills and abilities)
Technical Skills:
Solid understanding of the ITIL framework & ITSM best practices
Experience with JavaScript, XML, HTML, Single Sign-On technologies.
Experience creating ServiceNow update sets, promoting and testing through multiple instances and into production.
Robust problem solving, decision-making, and analytical abilities.
Ability to analyze technical requirements and translate them into actionable deliverables
📌 Servicenow Support/ad To 7 Years Chennai Immediate Joiners (India)
🏢 The Whiteboard
📍 India
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