Key Responsibility
Hands-on development, administration experience on the following BMC products - BMC Remedy Helpdesk, Atrium CMDB, ITSM, ARS 9.x,20.x, 23.x and ITSM suite web services (SOAP/REST)
Create/modify ARS objects for new enhancements and bug fix
Good knowledge &

experience in integration of Remedy with other applications like Netcool, CRM, provisioning s/w etc using Web services and/or AIE
Should have valuable understanding of BMC Remedy architecture and its components
Experience in proposing and implementing architecture of Custom integrations
Positive understanding on Common Data Model of BMC Atrium CMDB
Knowledge of CMDB implementation to incorporate Configuration Items (CIs) into the federated BMC Common Data Model and ensure that necessary relationships between CIs are fully incorporated into the schema
Experience in Smart IT and Smart Reporting/Helix Dashboards
Requirement gathering and translating Business requirements into technical/functional implementations.




Resolve highly complex issues and implement projects at an advanced technical level
Performs maintenance as required for Development, QA and Production workplace
Provides off-hours and weekend support as needed
Lead & collaborate with cross-functional teams to design, implement, and maintain robust and scalable Remedy platform.
Lead support to Development Teams in areas such as environment setup, debugging, and performance tuning.
Guide & automate routine tasks and enhance operational efficiency.
Improvise & implement robust monitoring, alerting, and logging systems to ensure performance, uptime, and reliability of applications and infrastructure.
Drive to maintain clear and detailed documentation on processes, configurations, and best practices for team collaboration and compliance purposes.

📌 Remedy Developer Bengaluru
🏢 Airtel
📍 Bengaluru