Sr. International Voice Process

Experience: Minimum 2+ years of experience in BPO Inbound Voice Process (Mandatory)

Location: Infopark, Kochi, Kerala

Shift: 6 PM - 3 AM (Monday–Friday)

Salary: ₹ 30,000 - ₹ 35000 Per Month

Education: Bachelor's Degree Mandatory

Requirements:
Minimum 2+ years of experience in a BPO Inbound Voice Process
Solid communication and customer handling skills
Ability to manage customer queries and complaints professionally
Good problem-solving and multitasking abilities
Comfortable working in a night shift setting

Responsibilities:
Handle inbound customer calls and resolve queries efficiently
Provide accurate information and ensure excellent customer service
Meet individual performance metrics, quality standards, and productivity targets




Escalate complex customer issues to the appropriate teams when required
Maintain detailed records of customer interactions and resolutions
Ensure high levels of customer satisfaction during every interaction

Pay: ₹30,000.00 - ₹35,000.00 per month

Advantages
Commuter assistance
Health insurance
Provident Fund

Application Question(s):
Do you have previous experience in handling US process ?
How many years of international voice process experience do you have ?

Education:
Bachelor's (Required)

Experience:
International voice process: 1 year (Required)

Language:
English (Required)

Shift availability:
Night Shift (Required)

Work Location: In person

📌 Sr International Voice Process Kochi
🏢 NSK Logistics
📍 Kochi