Key Responsibilities:
Manage day-to-day Sort Centre operations, including Inbound, Outbound, Dispatch, and Returns.
Handle return operations, shipment processing, and dispatch activities.
Ensure timely inbound scanning, sorting, inventory movement, and outbound dispatch.
Monitor operational KPIs, productivity, and customer-agreed SLAs.
Manage manpower deployment and ensure optimal resource utilization.
Maintain 5S standards, safety, and operational discipline.
Identify operational gaps and drive corrective actions.
Coordinate with internal teams and stakeholders for smooth operations.
Guide and support team members to achieve operational targets.
Experience Required
Prior experience in Inbound, Dispatch, and Return Operations is mandatory.
Experience in Sort Centre / Warehouse / Logistics operations preferred.