Job Requirements
Minimum 1 year of experience in a UK voice process or UK customer service role.
Excellent verbal communication skills in English, with a strong command of UK English.
Valuable UK accent comprehension and the ability to communicate naturally with UK clients.
Robust listening, interpersonal, and problem-solving skills.
Ability to handle customer complaints and challenging conversations professionally.
Basic computer skills and experience using CRM or customer support tools.
Customer-focused attitude with a qualified and positive approach.
Willingness to work in rotational shifts based on UK business requirements.
Key responsibilities :
Experience in international BPO or UK contact centres.
Knowledge of UK service standards and telephone etiquette.
Experience handling inbound and outbound calls.
Ability to achieve call centre KPIs (CSAT, AHT, and quality scores).
Strong client communication, coordination, and problem-solving skills.
Pay: From ₹20,000.00 per month
Work Location: In person
📌 Process Executive Uk Process Coimbatore (India)
🏢 Velan Info Services India
📍 India
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