Role & responsibilities
Book, issue, reissue, and cancel airline tickets for domestic and international travel.
Handle reservations through Global Distribution Systems (GDS) such as Amadeus, Galileo, Sabre, or Travelport.
Assist customers with flight schedules, fares, ticketing policies, and travel requirements.
Process ticket amendments, refunds, and exchanges according to airline regulations.
Coordinate with airlines, hotels, and travel suppliers regarding bookings and customer requests.
Prepare and maintain accurate booking records and travel documentation.
Ensure compliance with airline rules, visa requirements, and travel regulations.
Respond promptly to customer inquiries via phone, email, and in person.
Monitor flight changes, cancellations, and schedule updates, informing customers accordingly.
Support sales and operations teams in achieving company targets.
Resolve ticketing and reservation issues efficiently to maintain customer satisfaction.

Preferred candidate profile




Bachelor's degree or Diploma in Travel & Tourism, Hospitality, Business Administration, or a related field.
Required 10 years of experience in airline ticketing or travel agency operations.
Proficiency in GDS systems (Amadeus, Galileo, Sabre, or Travelport).
Knowledge of international fare construction and airline ticketing procedures.
Familiarity with visa requirements and travel regulations.
Robust communication and customer service skills.
Excellent attention to detail and organizational abilities.
Ability to work under pressure and manage multiple bookings simultaneously.
Proficiency in MS Office applications.
IATA/UFTAA certification is an advantage.
Knowledge of corporate travel management.
Experience in handling group bookings and holiday packages.
Problem-solving and conflict-resolution skills

📌 Ticketing Agent New Delhi
🏢 Travellers Desks
📍 New Delhi