We are looking for a Technical Support Engineer skilled responsible for installation, configuration, and troubleshooting of hardware, software, operating systems, and network related issues. The candidate will provide technical assistance to users through phone, chat, and email while ensuring smooth functioning of IT systems.
Key Responsibilities :
Network & System Administration
Basic knowledge of DHCP, Domain & Workgroup configuration
Understanding of Private IP and Public IP addressing
Knowledge of different network switch types
Troubleshooting network connectivity and application issues
Email & Office 365 Management
Email configuration and troubleshooting in Microsoft Outlook
Knowledge of POP, SMTP, and IMAP protocols
Understanding of PST and OST files
Installation, configuration, and troubleshooting of Microsoft 365 (O365 Full Suite)
Operating System Management
Installation, configuration, and troubleshooting of Windows 10 and Windows 11
Patch management for desktops and laptops 4. Software Installation & Support
Installation and configuration of: o Antivirus software o MS Office applications o Mailing clients and other business software
First Level Troubleshooting (FLT) for software issues 5. Hardware Support
Troubleshooting and maintenance of: o Desktops and laptops o Printers and scanners o Barcode machines o Video conferencing devices
Infrastructure Support
Basic knowledge of UPS systems and earthing
Configuration and troubleshooting of video conferencing systems
IT Helpdesk & Support
Experience with ticketing tools for incident tracking
Resolve user issues through phone, chat, and email
Manage customer expectations regarding response time
Escalate issues to the technical team when required
Collaborate with technical support teams to resolve issues effectively
📌 Technical Field Support Engineer Bengaluru
🏢 Finecons private
📍 Bengaluru
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