Role Purpose

Lead advanced technical support, technical sales enablement and product training across Rayzons inverter and energy-solutions portfolio. The role will serve as the central technical knowledge hub for internal teams, customers, installers, distributors and service partners.

Key Responsibilities
Provide advanced remote diagnosis and structured escalation support for complex inverter, hybrid, battery, communication and monitoring issues.
Support Sales and Product teams with product selection, technical presentations, demonstrations, application clarification and technically accurate customer commitments.
Design and deliver training and certification programs for customers, installers, distributors, EPCs, service partners and Rayzon teams.
Develop and maintain technical presentations, troubleshooting guides, FAQs, application notes, service bulletins and knowledge-base content.
Coordinate product and service knowledge transfer from OEM/ODM suppliers and ensure readiness before product launch.
Review recurring support cases and installation errors to identify training, documentation and product-improvement needs.
Support commissioning,



monitoring-platform onboarding and technically complex customer discussions.
Work closely with the Application Engineer while keeping detailed solution design, integration and compliance ownership clearly separated.

Qualifications and Experience
Bachelors degree in Electrical, Electronics, Power Electronics, Renewable Energy or a related discipline.
Approximately 5 to 8 years of relevant experience in technical support, application support, technical sales or technical training.
Solid working knowledge of solar inverters, hybrid systems, batteries/BESS fundamentals and communication or monitoring products.
Demonstrated ability to deliver technical training and explain complex concepts to diverse audiences.
Hands-on experience in commissioning, remote diagnosis and customer-facing technical support.

Core Competencies
Advanced troubleshooting and fault interpretation
Technical presentation and facilitation
Training design and delivery
Customer-facing technical communication
Product and application knowledge
Knowledge management and continuous improvement

📌 Technical Support, Technical Sales & Training Lead Surat
🏢 Rayzon Solar
📍 Surat