Key responsibilitiesLead conversion
Call and follow up on inbound leads from WhatsApp campaigns, website, ads and referrals within the agreed response time.
Understand each traveller's needs — health and mobility, budget, travel companions, preferred dates — and recommend the right tour.
Explain itineraries, inclusions, pricing, payment terms and cancellation policy clearly and honestly.
Close bookings, collect advance payments and complete documentation (traveller details, ID, passport/visa where needed).

Customer relationships
Own a mapped base of past and existing customers; call them regularly for upcoming departures, repeat trips and referrals.
Keep in touch with families, who are often part of the booking decision.
Coordinate with the assigned Tour Manager on traveller needs (diet, medical, mobility) before departure.
Collect post-trip feedback and resolve concerns with care.

Process and reporting
Log every call, status, note and next follow-up date in the CRM the same day.
Keep customer data accurate and flag corrections.
Work with operations on seat availability,



rooming and pre-departure communication.
Share daily/weekly activity and pipeline updates with your manager.

Product knowledge
Stay up to date on all current SeniorWorld tours, destinations and seasonal offers.
Share customer feedback and demand trends to help shape recent tours and campaigns.

RequirementsMust have
Graduate in any discipline.
1–4 years in travel/holiday sales, or inside sales in a consumer business (freshers with solid communication may be considered).
Fluent spoken Hindi and English; a regional language is a plus.
Comfortable making 100–120 calls a day and following up consistently.
Basic computer skills: Google Sheets, CRM tools, WhatsApp Business.

Valuable to have
Knowledge of domestic and international tour packages, visas and travel documentation.
Experience selling to senior citizens or families.
Has travelled widely and can speak about destinations first-hand

📌 Travel Advisor Gurugram (India)
🏢 Senior World
📍 India