We are looking for enthusiastic freshers to join our US Healthcare team as Patient Appointment Schedulers. The candidate will be responsible for handling patient calls, scheduling appointments, and coordinating with healthcare providers while ensuring a smooth patient experience.
Roles & Responsibilities
Handle inbound and outbound calls to schedule patient appointments.
Schedule, reschedule, cancel, and confirm patient appointments.
Coordinate with patients regarding appointment availability and provider schedules.
Collect and update patient demographic information accurately.
Verify basic patient and insurance details.
Maintain accurate patient records in EHR/EMR systems.
Handle patient queries professionally and provide appointment-related assistance.
Follow HIPAA guidelines and maintain patient confidentiality.
Meet daily productivity and quality targets.
Requirements
Freshers are welcome to apply.
Excellent English communication skills.
Positive interpersonal and telephone-handling skills.
Basic computer knowledge and typing skills.
Willingness to work in night shifts.
Positive attitude and willingness to learn.