We are looking for an enthusiastic and confident Tele calling Executive to join our Software and Hardware Firm. The candidate will be responsible for making outbound calls, generating business leads, following up with potential customers, explaining our software and hardware products, and scheduling appointments for the sales team.
The ideal candidate should have excellent communication skills, a positive attitude, and the ability to convert enquiries into business prospects.
Key Responsibilities
A. Outbound Calling & Lead Generation
Make daily outbound calls to prospective customers and businesses.
Identify potential clients who require software and hardware solutions.
Introduce and explain the company's products and services.
Generate new business enquiries and sales leads.
Contact businesses from the company's existing database and recent lead lists.
B. Lead Follow-up & Appointment Scheduling
Follow up with interested customers and potential leads.
Schedule appointments and product demonstrations for the sales team.
Coordinate with sales executives for customer visits and meetings.
Maintain regular follow-ups until the lead reaches a final stage.
C. Customer Relationship Management
Handle incoming calls and customer enquiries.
Understand customer requirements and direct them to the appropriate sales or technical team.
Maintain qualified communication with existing and prospective customers.
Collect customer feedback and share it with the management.
D. Reporting & Documentation
Maintain daily call records and lead information.
Update customer details, call status, and follow-up dates in the CRM/software.
Submit daily calling and lead-generation reports.
Track interested, not interested, pending, and converted leads.
Skills & Qualifications
Good communication skills in Malayalam and English.
Hindi knowledge will be an added advantage.
Basic computer knowledge and MS Office skills.
Confidence in speaking with business owners and decision-makers.
Good convincing, negotiation, and follow-up skills.
Ability to handle multiple calls and manage customer databases.
Positive attitude and willingness to learn about software and hardware products.
Pay: ₹15,000.00 - ₹25,000.00 per month
Application Question(s):
Only from kerala- Preferred