The Front Desk Receptionist is the first point of contact for patients and visitors. This role requires a well-groomed, presentable, and courteous individual with solid communication skills, especially in English, and excellent telephone etiquette. The receptionist ensures smooth front desk operations while delivering a high standard of patient care and service
Key Responsibilities:
Greet and assist patients, visitors, and attendants in a polite and qualified manner
Manage patient registration, appointments, and billing coordination
Handle incoming and outgoing calls with proper telephone etiquette
Provide accurate information regarding hospital services, doctors’ availability, and procedures
Maintain patient records and ensure confidentiality
Coordinate with doctors, nursing staff, and other departments for seamless patient flow
Handle patient queries, complaints, and guide them appropriately
Ensure cleanliness and organization of the reception area
Assist in insurance/cashless process coordination (if applicable)
Manage front desk documentation and reporting
Required Skills & Qualifications:
Minimum 1 year experience in hospital/healthcare reception or similar role
Ability to multitask and handle high-pressure situations calmly
Fluency in English (spoken and written); knowledge of local language preferred
Excellent communication and interpersonal skills
Skilled appearance: well-groomed and presentable
Strong telephone etiquette and customer service orientation
Basic computer knowledge (MS Office, hospital software systems preferred)
Working Conditions:
Rotational shifts (including weekends and holidays if required)
Fast-paced hospital environment
Must be residing within 5 km of Moshi, Pune.
Application Question(s):
Do you have at least 1 year of experience in hospital reception or a similar role?
Are you currently residing within 5 km of Moshi, Pune?
Do you have basic computer skills and experience with patient registration or billing?
Are you comfortable working rotational shifts, including weekends and holidays?