We are hiring an energetic and customer-focused Guest Relations Associate for Goa!
Location: Goa
Key Requirements
Experience: Prior customer service or hospitality background preferred.
Communication: Exceptional verbal, listening, and interpersonal skills.
Adaptability: Ability to manage peak hours and work adaptable or rotational shifts.
Presentation: High standard of personal grooming and qualified etiquette.
Roles & Responsibilities
Guest Relations: Warmly greet and welcome arriving guests, manage registration processes, and handle check-ins and check-outs efficiently.
Concierge Services: Assist guests with inquiries, local Goa sightseeing recommendations, activity bookings, and special requests.
Issue Resolution: Address guest feedback and complaints promptly with a problem-solving and hospitable attitude.
Cross-Department Coordination: Work closely with housekeeping, F&B;, and maintenance teams to ensure guest rooms and amenities meet high standards.
Operational Support: Maintain accurate front office records, handle guest correspondence, and adhere to resort/hotel safety policies.