Position: Customer Relationship Executive (CRE)
Company: ACT Solutions (P) Ltd.
Location: Karamana, Trivandrum
Job Type: Full time, Permanent
Salary: ₹15,000–₹20,000 per month
About the Company
ACT Solutions (P) Ltd. is a leading business consulting and corporate training organization.
About the Role
We are looking for a proactive and organized Customer Relationship Executive to handle client enquiries, maintain client relationships, and coordinate with our internal teams. The ideal candidate should have strong communication skills, a professional approach, and the ability to manage timely follow-ups.
Key Responsibilities
Respond to client enquiries through phone calls, emails, and other communication channels.
Explain the company’s consulting and training services to prospective clients.
Follow up on enquiries, proposals, and client requirements.
Schedule client meetings and coordinate with the management team.
Maintain accurate client records and update enquiry and follow-up trackers.
Coordinate with internal teams to address client requests and provide timely updates.
Collect client feedback and help resolve concerns professionally.
Prepare client correspondence, proposals, and basic reports as required.
Support digital marketing activities and follow up on enquiries received through online platforms.
Maintain confidentiality when handling client and company information.
Required Skills and Qualifications
Bachelor’s degree in any discipline; BBA preferred.
0–1 year of experience in customer relations, client coordination, customer service, or a similar role preferred. Freshers may apply.
Strong verbal and written communication skills.
Valuable interpersonal skills and a customer-focused approach.
Excellent organizational and follow-up skills.
Proficiency in Microsoft Word, Excel, and PowerPoint.
Basic knowledge of digital marketing and social media platforms.
Ability to manage multiple priorities and work independently.
Qualified attitude and attention to detail.
Age: Above 22 and up to 38 years
Work Location: In person, Karamana, Trivandrum