Job Summary:
We are looking for a qualified and patient-friendly Guest Relations Executive to ensure a positive experience for patients and their attendants throughout their hospital visit.
Key Responsibilities:
Welcome and assist patients and visitors with a courteous and skilled approach.
Address patient queries, concerns and feedback promptly.
Coordinate with doctors, nursing staff, billing and other departments to ensure smooth patient flow.
Assist patients with appointments, OPD visits and hospital services.
Handle patient grievances and escalate issues to the concerned team when required.
Conduct patient follow-ups and collect feedback to improve patient satisfaction.
Maintain proper records of patient feedback and complaints.
Requirements:
Prior experience in a hospital is mandatory.
Excellent communication and interpersonal skills.
Patient-friendly attitude with strong problem-solving abilities.
Good coordination and customer service skills.
Basic computer knowledge.
Presentable, confident and professional.
Interested candidates with relevant hospital experience may share their updated resumes.